Refund policy

Return Policy

At BeautyHause, we are committed to ensuring our customers receive high-quality skincare products in perfect condition. If you experience any issues with your order, we're here to help.

Eligibility for Returns

We accept returns under the following conditions:

Damaged Products: If the product arrives damaged or compromised during shipping.

Packaging Issues: If the product packaging is faulty, leading to contamination or spillage.

Conditions for Returns

To qualify for a return:

Clear photographic evidence of the damage must be sent to beautyhauseau@outlook.com.

The return request must be made within 30 days of receiving the product.

For Hygiene purposes we cannot accept items that have been opened and used. 

Return Process

Contact our customer service team at info@beautyhause.com to initiate the return process.

Provide details of the issue, along with photos of the damage (if applicable).

Once approved, we will provide you with instructions for returning the product.

The cost of the return must be paid by the customer unless returning products deemed damaged or compromised then the return shipping will be covered by BeautyHause

Refunds

If the return is approved, we will process a refund to your original payment method within 7 days.

We will cover return shipping costs for products deemed damaged or compromised.

Exclusions

We do not accept returns for:

Change of mind.

Products that have been open or used

• For Canadian orders (and other international markets), the customer is responsible for all return shipping costs except for products damaged or compromised during shipping, which Beauty Hause™ will cover.

Australian Consumer Law

This policy complies with the Australian Consumer Law, ensuring your rights to refunds, repairs, or replacements for goods that fail to meet acceptable quality standards.